Returns + Exchanges
Returns
REACTION-FREE GUARANTEE
Your skin’s health is our priority. If you experience a reaction to any of our products, we offer a full refund under our Reaction-Free Guarantee. Simply provide:
✔ Proof of purchase (order confirmation or receipt)
✔ A photo of the reaction for our records
To initiate a return, please contact our customer service team at info@dermatologie.solutions with the necessary details.
UNOPENED AND UNUSED
To return merchandise to Dermatologie please follow these easy steps:
Step 1: Pack the items along with a copy of your invoice.
Step 2: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
Dermatologie
203-1447 Ellis Street
Kelowna, BC
V1Y2A3
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
Domestic Shipping
FREE DELIVERY
Free shipping on orders over C$150 (before shipping, handling and taxes, and after any and all discounts or promotions). Packages will ship for FREE using Expedited Parcel shipping service (as detailed below).
DELIVERY RATES AND SERVICES
CANADA |
||
| Service | Cost | Delivery Time |
|---|---|---|
| Expedited Parcel | C$15.00* | 3-9 business days* |
| Xpresspost Certified | C$44.60* | 2-4 business days* |
| Priority | C$64.06* | 1-2 business days* |
*Please note that these are estimated prices based off of current Canada Post domestic shipping prices. Shipping prices displayed at checkout may vary and are subject to change. We do our best to keep this page updated with accurate pricing. In addition, these are estimated delivery times only, therefore Puriste Skincare is not guaranteeing delivery dates.
SHIPPING PROVIDER
Dermatologie currently ships all orders via Canada Post or UPS.
International Shipping (U.S. only)
FREE DELIVERY
Free shipping on orders over C$150 (before shipping, handling and taxes, and after any and all discounts or promotions). Packages will ship for FREE using Small Packet USA Air shipping service (as detailed below). Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Dermatologie, nor are they included in the order total. Any applicable fees will be due upon delivery.
UNITED STATES |
||
| Service | Cost | Delivery Time |
|---|---|---|
| Small Packet USA Air | C$11.15* | 5-8 business days* |
| Tracked Packet USA | C$17.40* | 4-7 business days* |
| Expedited Parcel USA | C$27.60* | 4-7 business days* |
| Xpresspost USA | C$43.10* | 2-3 business days* |
Orders will ship out within 1-2 business days of ordering. Please note that we don't ship on weekends or federal holidays within Canada.
*Please note that these are estimated prices based off of current Canada Post shipping prices. Shipping prices displayed at checkout may vary and are subject to change. We do our best to keep this page updated with accurate pricing. In addition, these are estimated delivery times only, therefore Puriste Skincare is not guaranteeing delivery dates.
SHIPPING PROVIDER
Dermatologie currently ships all orders via Canada Post or UPS.
OUTSIDE OF NORTH AMERICA
We currently do not offer Canada Post Shipping for international orders outside of Canada and the United States.
Multiple Shipments
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.